Privacy policy
Effective Date: July 15, 2026
Welcome to Boomboxstorage.com, the website and online service of Boombox Inc. ("Boombox," "we," "us," or "our"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at boomboxstorage.com, use our mobile or online services, or use our offline storage services (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with the practices described in this Privacy Policy, please do not use our Services.
INFORMATION WE COLLECT
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you use our Services. This includes information you provide when requesting a storage quote, creating an account, placing an order for packing supplies, or contacting our support team. The types of personal information we collect include:
Contact Information: Your first and last name, email address, phone number, and physical address (including delivery and pickup addresses).
Account Information: Your login credentials, account preferences, and communication preferences.
Payment Information: Payment card details and billing information. Payment processing is handled by our third-party payment processor, Stripe, and we do not store your full credit card numbers on our servers. We may store a Stripe customer identifier associated with your account to facilitate future transactions.
Order Information: Details about your storage orders, including the number of storage units, plan type, insurance selections, appointment dates and times, and packing supply orders.
Feedback and Communications: Ratings, reviews, comments, tips, and any other information you provide when communicating with us or leaving feedback about our Services.
Information Collected Automatically
When you access our website, we may automatically collect certain information about your device and usage, including:
Device Information: Your device type, operating system, browser type, and screen resolution.
Usage Data: Pages visited, time spent on pages, links clicked, and other interactions with our website.
Performance Data: Website performance metrics including page load times and other technical diagnostics used to improve our Services.
Location Data: When you provide an address for storage pickup or delivery, we use Google Maps services to geocode your address and determine service area availability. We collect the geographic coordinates associated with your provided address.
Information from Third-Party Services
We may receive information about you from third-party services that we use to operate our business, such as identity verification services. We only use this information as necessary to provide our Services.
HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
To Provide Our Services: We use your personal information to process storage quotes, schedule pickups and deliveries, manage your storage account, fulfill packing supply orders, and provide customer support.
To Process Payments: We use your payment information to charge for our Services, process tips, and manage billing through our payment processor, Stripe.
To Communicate With You: We use your contact information to send you service-related notifications, appointment confirmations, delivery updates, account verification codes via SMS, and responses to your inquiries. We may also send you transactional emails regarding your account and orders.
To Verify Your Identity: We use your phone number to send verification codes via SMS to authenticate your identity when you create an account or log in.
To Improve Our Services: We use usage data and feedback to analyze how our Services are used, diagnose technical issues, and improve the functionality and user experience of our website and Services.
To Ensure Safety and Security: We use information to protect against fraud, unauthorized access, and other security threats, and to enforce our Terms of Service.
To Comply With Legal Obligations: We may use your information as required by applicable laws, regulations, or legal processes.
HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties. We share your information only with the following categories of service providers who assist us in operating our business:
Payment Processing: Stripe processes payments on our behalf and receives payment-related information necessary to complete transactions.
Communications: Twilio provides SMS verification services, and SendGrid delivers transactional emails on our behalf. These providers receive only the information necessary to send messages to you.
Mapping and Location Services: Google Maps provides address autocomplete and geocoding services to verify delivery addresses and determine service area availability.
Logistics and Delivery: Delivery drivers and moving partners receive your name, delivery address, and contact information through the Boombox Driver mobile app as needed to perform storage pickups, deliveries, and packing supply orders on our behalf.
Media Storage: Cloudinary stores images related to our Services, such as photos of stored items.
Hosting and Infrastructure: Our website is hosted on Vercel and our database is hosted on Neon. These providers maintain the infrastructure necessary to deliver our Services.
Legal Compliance: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.
Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate our Services. These include:
Essential Cookies: Required for authentication, session management, and security. These cookies are necessary for the website to function properly and cannot be disabled.
Local Storage: We may use your browser's local storage to temporarily save form data (such as quote information) to improve your experience and prevent data loss during your session.
Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect the functionality of our Services, particularly features that require you to be logged in.
DATA SECURITY
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit using HTTPS/TLS protocols. Secure server infrastructure with access controls. Payment information processed through Stripe, which is PCI DSS Level 1 certified (the highest level of payment security certification). Authentication using secure JSON Web Tokens (JWT) with automatic session expiration.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You acknowledge that you provide your personal information at your own risk.
DATA RETENTION
We retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your information, and applicable legal requirements.
When your personal information is no longer needed for the purposes for which it was collected, we will securely delete or anonymize it. If deletion is requested but we are required to retain certain information for legal or legitimate business purposes, we will inform you and securely store the information until deletion is possible.
YOUR RIGHTS AND CHOICES
Depending on your location, you may have certain rights regarding your personal information:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Communication Preferences: You may opt out of non-essential communications by emailing us at help@boomboxstorage.com. Please note that you cannot opt out of service-related communications necessary for the operation of your account.
To exercise any of these rights, please contact us at help@boomboxstorage.com or call us at (650) 870-9543. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, the business or commercial purposes for collecting the information, and the categories of third parties with whom we share the information.
Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions provided by law.
Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising as defined under the CCPA/CPRA. Therefore, there is no need to opt out.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, provide you with a different level or quality of service, or suggest that you may receive a different price or level of service for exercising your rights.
Categories of Personal Information Collected: In the preceding twelve (12) months, we have collected the following categories of personal information: identifiers (name, email, phone number, address), commercial information (storage orders, packing supply purchases), internet or electronic network activity (browsing history, interactions with our website), geolocation data (address coordinates for service area verification), and financial information (payment details processed through Stripe).
To submit a verifiable consumer request to exercise your California privacy rights, please contact us at help@boomboxstorage.com or call us at (650) 870-9543. You may also designate an authorized agent to make a request on your behalf. We may require verification of your identity before fulfilling your request.
BOOMBOX DRIVER MOBILE APP
Boombox offers a mobile application, Boombox Driver, used by delivery drivers and moving partners who perform services on our behalf. This section describes the additional information we collect through the Boombox Driver app. It applies only to drivers and moving partners who use that app, not to customers.
Precise Location (Including Background Location): When a driver goes on duty in the Boombox Driver app, we collect the device's precise location, including while the app is in the background or the screen is locked. We use this location data to dispatch nearby jobs, provide customers with real-time tracking of their pickup or delivery, verify arrival at job sites, and support driver safety. Location collection stops when the driver goes off duty. Recent driver locations are retained only as long as needed to operate live tracking and are not used for advertising.
Camera and Photos: Drivers use the device camera to capture proof-of-service photos (such as loaded or delivered storage units) and to document any damage. These photos are stored with the related job record via our media storage provider, Cloudinary.
Push Notification Tokens: We collect a device push token so we can deliver job offers, job updates, and cancellation notices to the driver's device.
Diagnostics: The app uses Sentry to collect crash reports and performance diagnostics so we can identify and fix problems. Diagnostic data may include device model, operating system version, and app state at the time of an error.
Payout Information: Driver payout onboarding and payments are processed by Stripe. We do not store driver bank account details on our servers.
Drivers may revoke location, camera, or notification permissions at any time in their device settings; however, because location and notifications are how jobs are dispatched and tracked, the app cannot be used to perform deliveries without them. Drivers may contact help@boomboxstorage.com to request access to or deletion of their data.
CHILDREN'S PRIVACY
Our Services are not directed to individuals under the age of 18. As stated in our Terms of Service, you must be at least 18 years old to use our website and Storage Services. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under 18, we will take steps to promptly delete that information. If you believe that a child under 18 has provided us with personal information, please contact us at help@boomboxstorage.com.
THIRD-PARTY LINKS
Our website may contain links to third-party websites, services, or applications that are not operated or controlled by Boombox. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you visit. Boombox is not responsible for the content, privacy practices, or security of any third-party websites or services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where required by law, provide you with notice of the changes. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Boombox Inc.
Email: help@boomboxstorage.com
Phone: (650) 870-9543
Website: boomboxstorage.com
Need to get in touch?
No problem! Contact our support team
650-870-9543
help@boomboxstorage.com
Frequently asked questions
With just a click of a button, you can have a storage unit delivered right to your door, saving you time, money, and stress.
Boombox is the modern storage solution to fit your busy lifestyle.
When loading your Boombox storage container in the San Francisco Bay Area, keep these four crucial concepts in mind to ensure your belongings are organized and secure:
- Organize Your Items into Tiers: Think of each tier as a wall or stack within the container, starting with the heaviest items at the bottom and lighter items on top. This method helps maintain balance and stability during transit.
- Strategize Your Loading Process: Begin your loading at the back of the container and move forward. The base of each tier, composed of your sturdiest items like dressers or desks, should support the weight of the items above.
- Distribute Weight Evenly: Place heavy items around the base of the container to evenly distribute weight, ensuring a stable and secure load.
- Fill Gaps and Protect Items: Utilize soft materials like furniture pads, blankets, and pillows to fill spaces between items, preventing shifts and scratches. Disassemble furniture to save space and wrap each piece to protect from damage.
Packing your belongings with care is equally important. Here are some tips and guidelines to protect your items during the move:
- Protect Your Electronics: For items like flat-screen TVs, using specialized moving boxes and padding them against cushioned surfaces can prevent damage.
- Prevent Items from Shifting: Inside boxes, use bubble wrap, packing peanuts, or packing paper to fill any voids, keeping your items stationary and safe.
- Choose the Right Box Sizes: Small boxes are ideal for heavy, compact items; medium boxes for larger appliances and lamp shades; and large boxes for bulky, lighter items like pillows and linens. These soft items can also be used to fill gaps in the container.
- Specialty Boxes: Utilize specialty boxes for fragile items such as lamps, mirrors, and framed artwork to ensure they travel safely. Dishes and kitchenware should be packed in sturdy boxes with additional wrapping for protection.
- Wardrobe Boxes for Clothing: To avoid wrinkles and damage, use wardrobe boxes for clothing that needs to remain hanging.
By following these guidelines, you can ensure your belongings are packed securely and arrive safely at your destination in the San Francisco Bay Area, making your move as smooth and stress-free as possible.
If you want to remember the items you've stored, we recommend taking photos of your stored items, which you can then upload later to your account page.
Once your storage unit is packed, our Boombox driver will return your unit to our secure storage facility.
Whenever you need access to your storage unit, simply log in to your Boombox account, select the unit you need delivered, and we'll deliver it right to your door. You'll never have to hassle with a San Francisco storage unit again! And best of all, our storage unit prices are better than most all San Francisco self-storage options.
To ensure your furniture is safe in transit, we recommend disassembling larger items such as bed frames and dining tables.
